FAQs
1. What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, and PayPal.
2. Is my payment information secure?
Yes. All payments are securely processed via Stripe or PayPal. We do not store your card details.
3. Do I need to pay before my order ships?
Yes, full payment is required before we dispatch your order.
4. Who can I contact for payment issues?
Email: support@lordpil.com or visit the Contact Us page.
5. What is your return policy?
You can return items within 180 days if they are unused, with tags and in original packaging.
6. I didn’t get a return label. What should I do?
Email support@lordpil.com, and we’ll help you with the return.
7. How do I start a return?
Email us with:
– Order number & name
– Proof of purchase
– Reason for return
– Photo/video if defective
8. Do I have to pay for return shipping?
No, if the item is defective, damaged, or incorrect.
9. When will I receive my refund?
Within 7 days of return approval. Bank processing may take additional time.
10. Can I exchange an item?
Yes, if the item is defective, damaged, incorrect, or the wrong size.
11. Can I cancel my order?
Yes, within 12 hours of placing it. Email us quickly for a full refund.
12. How long does order processing take?
1–2 business days (Mon–Fri), excluding holidays.
13. How much does shipping cost?
Flat rate: $6.99. Free shipping on orders over $150.
14. How long is delivery?
Estimated 3–5 business days.
15. Where do you ship?
Only within the continental U.S. No shipping to Alaska, Hawaii, or overseas locations.
16. How do I track my order?
You’ll receive an email with a tracking number once shipped.
17. What if I entered the wrong address?
We are not responsible for incorrect addresses. Re-shipping fees may apply.
18. How can I contact customer support?
- Address: 2 Folsom St, San Francisco, CA 94105, United States
- Email: support@lordpil.com
- Contact Us Page: Visit the “Contact Us” page on our website.
- Support Hours: 8:00 AM – 5:00 PM (EST), Monday – Friday