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How do we use your personal data?

In providing your personal data you consent to lordpil.com using the data collected in order to meet our commitments to you and to provide you with the service you expect.

We need your personal data for the following purposes:

-To create your personal account at lordpil.com (e.g.your name and email address)

-To process your orders (e.g.your name,address and bank details)

-To be able to send text message notifications of delivery status (e.g.your mobile phone number)

-To be able to send you marketing offers such as newsletters and our catalogues (e.g.your email address,your name)

-To be able to contact you in the event of any problem with the delivery of your items (e.g. telephone number, address)

-To enable us to answer your queries and to inform you of new or changed services (e.g.your email address)

We will only keep your data for as long as necessary to carry out our services to you or as long as we are required by law.

We cannot remove your data when there is a legal storage requirement,such as book keeping rules or when there is a legal ground to keep the data,such as an on-going contractual relationship.

Non-personal data is used as described above and in other ways as permitted by applicable laws, including combining non-personal data with personal data.

In addition, we monitor site use and traffic patterns to improve our web site design and the products and services we offer as well as to determine what offers, promotions or information to send to you.

To serve you better, we may combine Personal Information you give us online, via mobile device, in our stores,or through our customer service call center.

We may also combine that information with publicly available information and information we receive from cross-reference with select partners and others. By combining this information, we are better able to communicate with you about our products and services, special events and promotions,and better able to personalize your shopping experience.

You have the right to request information about the personal data we hold on you.

If your data is incorrect, incomplete or irrelevant you can ask to have the information corrected or removed. Annually, you also have the right to request written documentation, free of charge,on the personal information we have on you on our account files.

To request this document please write in to lordpil.com Customer Service. You can withdraw your consent to us using the data for marketing purposes at any time (i.e.,sending catalogues, Newsletters or offers). You can contact us by telephone or by e-mail.

You can access your personal account to update your personal data.

Please note,however, that your personal account information is protected by your user name and password.

It is your responsibility to maintain the security of your username and password as any actions taken while logged into your account will be your responsibility.

We do not sell your information to third parties.

We do,however, share data with third parties when necessary to fulfill a transaction,complete a service, for administrative purposes, or when required by law.

Any data that is forwarded to third parties is used to meet lordpil.com commitments to lordpil.com may also supply your personal data to organizations such as credit reference or debt collection agencies for the purposes of credit checks,identity checks, monitoring credit rating and debt collection.

Additionally, we will share your data if such sharing is required by law or to protect against potential or suspected fraud.Also, lordpil.com undergoes a merger,corporate reorganization,or all or part of our assets are sold or acquired by another party, your personal data may be shared.If you do not want us to share your personal data in these manners, please do not provide it to us.

Cookie.

A cookie is a piece of data stored on the user’s hard drive containing information about the user.

We use both session and persistent cookies. Cookies enable us to track and target the interests of our users in the aggregate by analyzing popular areas and products to enhance future experiences on our site.

Cookies do not cause damage to your computer systems or files, and only the web site that transferred a particular cookie to you can read, modify or delete such cookie.

If you do not want information collected through the use of cookies, there are simple procedures in most browsers that allow you to delete existing cookies, to automatically decline cookies, or to be given the choice of declining or accepting the transfer of particular cookies to your computer.

You can easily erase cookies from your computer or mobile device using your browser. For instructions on how to handle and delete cookies please look under “Help” in your browser.

You can choose to disable cookies,or to receive a notification each time a new cookie is sent to your computer or mobile device.However,please note that if you choose to disable cookies, you will not be able to take advantage of all features.

Security

lordpil.com takes every precaution to protect our user’s information.

When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the Secure Socket Layers (SSLs) encryption software.While on a secure page, such as our order form, a lock icon appears on the bottom of your Web browser.

When you are not on a secure page,no lock icon will appear. In addition, the servers that we store personally identifiable information on are kept in a secure environment under restricted access.However, security systems are not infallible,including encryption systems.

While we use reasonable efforts to protect your personal information, we cannot guarantee its absolute security.

If you have any questions about the security at our website, please send us an e-mail at support@lordpil.com for more info.

Supplementation of Information

In order for lordpil.com to properly fulfill its obligation to our customers, it is necessary for us to supplement the information we receive with information from third party sources such as our affiliated websites.

For example, we will combine information about the purchasing habits of users with similar information from our affiliated sites.

When a user makes a purchase from any of these companies, the companies collect and share that purchase information with us so we can tailor the site to our users’ preferences.

If a user’s personally identifiable information changes (such as your zip code, phone, e-mail or postal address), or if a user no longer desires our service, we provide a way to correct,update or delete/deactivate that user’s personally identifiable information provided to us. This can be done by using the unsubscribe feature in our communication.

Changes to This Policy, We reserve the right to change this privacy policy, and any of our policies or procedures concerning the treatment of information collected through the site,without prior notice. You can determine when this privacy policy was last revised by referring to date at the top of this page. Any changes to our privacy policy will become effective upon posting of the revised policy on the Internet,accessible through the site. Use of the site following such changes constitutes your acceptance of the revised policy then in effect. We encourage you to periodically review our privacy policy to ensure familiarity with our most current version.

We hope you’re delighted with your order. We understand, however, that sometimes certain pieces just don’t work for you and you would like a refund. As long as an item is still in its original condition, we accept returns within 30 days from the date the item was delivered to you.

How To Return

Submit a return request via our Return Portal.
We will send you an email with instructions on how to complete your return process within 1 business day.
Please note the original shipping fee (if any) is non-refundable.

Customer Responsibility:

Both the cost of the return shipping and the state of the returned item(s) itself are your responsibility so make sure they’re packed up properly and can’t get damaged on the way!
If an item is returned to us damaged, worn or in an unsuitable condition, we won’t be able to give you a refund and we may have to send it back to you (and ask you to cover the delivery costs). All items are inspected on return.
If you received a defective item or the wrong item and decide to return it, we’ll refund the original order value plus the cost of your return shipping once the items have been inspected.

Specific Returns Conditions

When making returns, please bear in mind that:
Any items returned must be in the same condition in which you received them. Items must be unworn, unwashed, in the original selling condition, with tags attached and with the original packaging.
When we receive your package, we will inspect the condition of the items before proceeding to refund the returned items. Please note that Lordpil will not accept cash on delivery and will not pay the delivery or return shipping charges.
For reasons of hygiene, the following items cannot be returned: earrings, necklaces, bracelets, hair ties, headbands, bodysuits, lingerie, socks, underwear, and other personal clothing.

Refunds

Once your return has been received and inspected, we will refund the original order value to the original payment method. We aim to refund you within 7 business days of receiving your returned item.

Exchanges

Unfortunately, we currently do not offer exchanges at this time. However, we are working hard to enable exchanges as soon as possible. Stay tuned.

Disclaimers

Lordpil will only accept returns to the address provided to you in your return confirmation email.
Lordpil will not accept any drop off returns. All returns must be mailed.
Only approved returns requests are accepted.
Lordpil, at it’s sole discretion, reserves the right to refuse returns of any merchandise that does not meet the return requirements as outlined in the refund and return policy.

Questions?

For any other questions regarding returns and refunds, feel free to reach out to our customer service team.

Shipping Carriers

We utilize a variety of reliable shipping carriers, including USPS, DHL, EMS, and local postal services, to deliver your orders safely and efficiently.

Order Processing

Orders are processed once payment is accepted. Processing occurs on business days (Monday through Friday, Eastern Standard Time), excluding the following holidays:

• New Year’s Day
• Presidents’ Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Day

Estimated Time of Arrival

The estimated delivery time depends on your location. While we work closely with our logistics partners to provide accurate delivery information, please note that delivery times are estimates and cannot be guaranteed.

Orders within the continental United States typically arrive within 5-10 business days. Once your order is shipped, a tracking number will be provided via email.

Delivery Time and Shipping Fee

• Order Cutoff Time: Orders placed after the cutoff time 05:00 PM (GMT-05:00, Eastern Standard Time) will be processed the next business day.
• Delivery Time Formula: Handling Time + Transit Time

Tracking Details: Once your order is ready to ship, a tracking link will be sent to your email. Check your spam folder if you do not receive it.

Personalized Orders

For personalized or modified orders, please allow additional time for customization. The duration will vary based on the complexity of the request.

Order Tracking

After receiving an order confirmation email, processing will take 1-2 business days. You will then receive a notification with tracking information.

Note: Tracking details may take 3-7 days to appear in the carrier’s system. If tracking information is unavailable, it means the carrier has not yet processed your parcel. Contact us if your order exceeds the estimated arrival date.

Shipping Restrictions

We currently do not ship to:

• Alaska
• Hawaii
• Puerto Rico
• Guam
• U.S. Virgin Islands
• APO/FPO addresses
• International locations

Incorrect Address

It is crucial to provide accurate shipping information during checkout.

• Incorrect or missing address details may delay your order.
• We are not responsible for orders delivered to incorrect addresses or returned to the sender.
• Orders returned due to incorrect addresses will be disposed of by our shipping partners.
• Re-shipping fees will apply to resend items.

Note: We are not liable for loss, theft, or damage if you request a carrier to forward or redirect your package.